Privacy Policy for Garage Mitra

Garage Mitra is a garage management application for garage and workshop owners. It is developed, published and operated by Prestious It Solution, the developer listed for this app on Google Play. The Android application identifier is com.garagemitra.

Garage Mitra helps a garage owner run day-to-day work from a phone, including:

• Recording customers and their vehicles
• Keeping service and bill history for each customer and vehicle
• Creating bills and GST-style invoices
• Tracking bill amounts, income and expenses
• Scheduling service reminders and sending bills or reminders to customers on WhatsApp
• Scanning a vehicle number plate with the camera to fill in the vehicle number
• Using Voice Command to enter information by speaking instead of typing
• Watching short tutorial videos about how to use the app

In this policy, "we", "us" and "our" mean Prestious It Solution. "You" means the garage owner or staff member who uses the Garage Mitra app. "Your customers" means the people whose details you enter into the app.

Garage Mitra is a business tool. The customer and vehicle information in your account is information that you enter. You are responsible for that information being accurate, for entering it lawfully, and for the messages you choose to send to your customers through the app.

Garage Mitra collects only the information needed to run the features described in this policy. In summary, we collect:

• Account and garage information you provide when you register
• Customer and vehicle information you enter while using the app
• Bill, invoice, income and expense information you record
• Photos you attach to a bill
• Payment and message-credit records when you buy credits
• Basic device and app information, and crash and diagnostic data

Garage Mitra does not collect your contacts, your location, your call logs or your SMS messages, and it does not contain advertising SDKs or sell information to advertisers.

Account and garage profile

When you register and use Garage Mitra, you provide:

• Your name
• Your mobile number (used to sign in and to receive a one-time password)
• Your garage name
• Your garage type (two-wheeler or four-wheeler)
• Your preferred language (English, Hindi or Gujarati)
• A referral code, if someone referred you to the app

Sign-in with one-time password (OTP)

Garage Mitra does not use passwords. When you sign in, we send a one-time password by SMS to the mobile number you enter, through our SMS gateway provider. The OTP is stored only until it is used or expires, and is then removed.

Optional invoice and billing details

If you use the invoice feature, you may also add details that appear on the invoices you issue:

• Billing contact number
• Garage address
• GST number
• Invoice number prefix
• CGST and SGST rates

When you contact us

If you contact us at support@prestious.com, we receive the information you include in your message and use it only to answer you and to provide support.

To keep garage records, you enter information about your customers and their vehicles. This can include:

• Customer name and customer mobile number
• Vehicle company (make) and model
• Vehicle number (number plate)
• Service or bill date and service description
• Service and bill history for that customer and vehicle
• Customer GST number, if you add it to an invoice

This information is stored in your Garage Mitra account so that you can view customer history, create bills and invoices, and send bills or service reminders that you choose to send.

Garage Mitra does not read your phone contacts. Customer details are only the details you type in, dictate using Voice Command, or scan from a number plate.

When you create bills, invoices and finance entries, we store the business records you create:

• Bill amount, bill date, paid or unpaid status and description
• Photos you attach to a bill
• Invoice number, invoice date, garage name, garage contact number and address, GST number and GST rates, customer name and number, vehicle number, vehicle make and model, sub-total, discount and total amount
• Invoice PDF files generated from those invoices
• Income and expense entries you add, including type, category, amount, description and date

These records are used to show your garage records, income and expense summaries inside the app, and to produce the invoices you issue to your customers.

Garage Mitra uses the camera for two separate purposes, and only when you start the action yourself:

• Number plate scanning, to read a vehicle number and fill it into the vehicle number field
• Attaching a photo to a bill

Number plate scanning

When you scan a number plate, the photo is read on your device using Google ML Kit on-device text recognition. The text found in the image is used to detect the vehicle number, which is then filled into the vehicle number field for you to check and correct. The image used for scanning is not uploaded to our servers as part of scanning, and the text recognition happens on the device itself.

Please note that when you take a photo with the in-app camera, the photo is also saved to your device gallery by the camera, so it stays on your own device and you can delete it there at any time.

Photos attached to a bill

Photos that you deliberately attach to a bill are different: these are uploaded and stored with that bill so you can see them later in the bill record. They are deleted from our file storage when the account is deleted.

Turning the feature off

Number Plate Scanner is an optional feature that you switch on in the app settings, and you can switch it off again at any time. You can also refuse or withdraw the camera permission in your device settings; the rest of the app continues to work.

Voice Command lets you fill in a field by speaking instead of typing, for example a customer name or a vehicle detail. It is an optional feature that you switch on in the app settings, and it is off until you enable it.

How it works:

• The microphone is used only while the Voice Command window is open and you are speaking into it.
• Your speech is converted into text by the speech recognition service built into your device's operating system.
• Garage Mitra receives only the resulting text, and places that text into the field you selected.
• You can review and edit that text before saving it, and you can cancel the voice window at any time.

Garage Mitra does not record, save, upload or keep your voice. No audio file or voice recording is stored by the app on your device, and no audio is sent to or stored on our servers. The audio is used only in the moment, to produce the text you asked for.

Because the conversion is performed by the speech recognition service included in your device's operating system, that service processes the audio to produce the text, and its own privacy policy and settings apply to that processing. On most Android devices this service is provided by Google as part of the device software.

Reminders on your phone

Garage Mitra can show notifications on your phone, for example helpful reminders to record your bills. These notifications are scheduled by the app on your device. The app asks for the notification permission on Android 13 and above, and you can turn notifications off at any time in your device settings.

The app also uses the "receive boot completed" permission so that reminders you have already scheduled are still shown after your phone is restarted.

Notices inside the app

The app also shows a notification list from our server, such as notices about message credits that are about to expire, or a new app version being available.

Service reminders for your customers

Service reminders that you schedule for a customer are handled separately and are described in the next section, because they are sent to your customer on WhatsApp.

Garage Mitra can send a bill, an invoice or a service reminder to a customer on WhatsApp. This only happens when you turn the option on for that bill or reminder, or when you send the message yourself. Nothing is sent to a customer automatically without you choosing it.

When you choose to send such a message, it is sent through the WhatsApp Business API service operated by Prestious It Solution, which delivers it over WhatsApp. Depending on the message you choose, it can include:

• The customer name and mobile number you entered
• Vehicle company, model and vehicle number
• Bill or service date and payment status
• Your garage name and contact number
• A link to the invoice PDF, for invoice messages

Because the message is delivered over WhatsApp, WhatsApp (Meta) processes it in the same way as any other WhatsApp business message, and WhatsApp’s own privacy policy applies to that delivery.

Garage Mitra does not connect to your personal WhatsApp account, does not read your WhatsApp chats, and does not import your WhatsApp contacts. If you share your referral code to WhatsApp or another social app from the referral screen, the app simply opens that app with the text ready to send, and you decide whether to send it.

Sending messages to customers uses message credits. You can buy credit packs inside the app. Payments are processed by Cashfree Payments, our payment gateway.

For a payment, we send your name, your mobile number, a customer reference for your account and the order amount to Cashfree Payments so the payment order can be created. You then complete the payment in the Cashfree checkout.

Card numbers, UPI IDs, bank credentials and similar payment credentials are entered in the payment gateway and are handled by Cashfree Payments. Garage Mitra does not collect or store them.

We keep a record of each payment, including the amount, credits purchased, payment method, the gateway payment reference, payment status and refund status, so that credits, receipts and support requests can be handled correctly.

Device registration

When you verify your mobile number and sign in, the app registers your device with our server. We record a device identifier provided by the operating system, the platform (Android or iOS), the device model, the operating system version and the Garage Mitra app version. This is used to keep you signed in, to support you, and to check whether your app version needs an update.

Crash and diagnostic data

Garage Mitra uses Google Firebase Crashlytics to receive crash and error reports so we can fix problems. A report can include the error details, the screen and part of the app where the error happened, and basic device and app information such as device model, operating system version and app version.

App usage diagnostics

The app also includes the Google Firebase SDK, which automatically collects basic app and diagnostic information such as app opens and sessions, app version, device and operating system information, and an app instance identifier. We use this only to understand app stability and general usage.

Server logs

Our servers keep technical logs of requests made by the app, which we use to operate the service, investigate errors and protect against misuse. Sensitive values such as one-time passwords and access tokens are masked in these logs.

We use the information described above to:

• Create your account and sign you in with a one-time password
• Show your customers, vehicles, bills, invoices, service history and garage records
• Create bills and invoices, including the invoice PDF
• Show income, expense and bill amount summaries
• Send the bills, invoices and service reminders that you choose to send to your customers
• Show reminders and notifications on your phone and inside the app
• Fill in a vehicle number from a number plate scan, and fill in fields from Voice Command
• Process the purchase of message credits and maintain your credit balance and referral bonus
• Provide customer support and answer your questions
• Keep the app secure, detect and fix crashes and errors, and improve stability and performance
• Meet legal obligations that apply to us

We do not use your information or your customers’ information for advertising, and we do not sell it.

Stored on your device

The app stores a small amount of information on your phone, including your sign-in token, your language choice, your feature settings (such as whether Voice Command and Number Plate Scanner are on), the schedule state for reminders shown on your phone, and cached values used to display screens. This is removed when you sign out or uninstall the app, subject to your device settings.

Stored on our servers

Your account information, customers, vehicles, bills, invoices, reminders, income and expense entries, credit and payment records and registered device records are stored on the Garage Mitra backend operated by Prestious It Solution. An internet connection is needed for most features of the app, because your records are kept in your account rather than only on your phone.

Files

Photos you attach to bills and the invoice PDF files generated by the app are stored in our file storage and content delivery service, provided by Bunny.net.

Processed temporarily and not stored

Some information is used only in the moment and is not kept as a stored record:

• Voice audio used for Voice Command, which is converted to text and not stored by the app
• The image used for number plate scanning, which is read on the device and not uploaded to our servers for scanning
• One-time passwords, which are valid for a short time and are then removed

Information may be stored and processed on servers and infrastructure operated by us and by the service providers listed in this policy.

We do not sell your information or your customers’ information, and we do not share it with advertisers or advertising networks. Garage Mitra does not contain advertising SDKs.

We share information with the following service providers, only for the purposes described:

• Prestious It Solution WhatsApp Business API service and WhatsApp (Meta): receives the customer name and mobile number, vehicle company, model and number, bill or service date, payment status, your garage name and contact number, and the invoice PDF link, so that the bill, invoice or service reminder you chose to send can be delivered to that customer on WhatsApp.
• SMS gateway provider (SMSMantra): receives your mobile number and the one-time password message, so that your sign-in OTP can be delivered to you by SMS.
• Cashfree Payments: receives your name, mobile number, a customer reference and the order amount, and handles the payment details you enter, so that message credit purchases can be processed.
• Bunny.net: stores and delivers the bill photos you attach and the invoice PDF files generated by the app.
• Google Firebase (Crashlytics and Firebase SDK): receives crash reports and basic app and device diagnostic information, so that we can fix crashes and monitor app stability.
• Google ML Kit text recognition: runs on your device to read the text on a number plate. The image is processed on the device for this feature and is not sent to us for scanning.
• Your device's speech recognition service: converts your speech into text for Voice Command, and returns only the text to the app.
• YouTube (Google): tutorial videos open in the YouTube app or your browser. When you watch a tutorial video, YouTube handles that viewing under its own privacy policy.
• WhatsApp, Facebook, Instagram or LinkedIn: only if you choose to share your referral code to one of these apps, in which case the app you pick handles that content under its own policy.

We may also disclose information if we are required to do so by law, by a court or by a government authority, or where it is necessary to protect our rights, our users or the security of the service.

If Prestious It Solution is ever involved in a merger, acquisition or transfer of the Garage Mitra business, information may be transferred as part of that transaction, and we will require that it continues to be protected under a policy consistent with this one.

We use reasonable technical and organisational measures to protect the information in Garage Mitra, including:

• Encrypted connections (HTTPS/TLS) between the app and our servers
• Sign-in with a one-time password sent to your mobile number, and token-based session authentication
• Access to production systems limited to authorised personnel
• Masking of sensitive values, such as one-time passwords and access tokens, in server logs
• Payment credentials handled by the payment gateway rather than by the app

No method of transmission over the internet or method of electronic storage is completely secure, so while we work to protect your information we cannot guarantee absolute security. Please keep your phone and the one-time passwords sent to your number safe, and tell us at support@prestious.com if you believe your account has been used without your permission.

We keep information for as long as it is needed for the purpose it was collected for:

• Your account, customer, vehicle, bill, invoice, reminder and finance records are kept while your account is active, so that your garage history stays available to you.
• One-time passwords are valid only for a short period and are removed after they are used or expire.
• Server logs are kept for a limited period, normally up to 30 days, and are then rotated out.
• Payment and message credit records are kept while the account is active so that balances, receipts and support requests can be handled.

When you delete a bill, customer record, reminder or finance entry in the app, it is removed from your account and is no longer shown in Garage Mitra. A copy may remain in our systems in a deleted state for a limited period so that a record deleted by mistake can be restored on request.

Deleting individual records

You can edit or delete individual customers, bills, reminders and income or expense entries at any time from inside the app.

Deleting your account

You can request deletion of your whole Garage Mitra account in either of these ways:

• In the app, open Profile and choose Delete Account, which opens the account deletion page on our website
• Visit https://prestious.com/garage-mitra/delete-account directly
• Write to us at support@prestious.com from the mobile number registered on your account

On the deletion page, you confirm that the account is yours by entering your mobile number and the one-time password sent to it, and then confirm the deletion request. The request is recorded and reviewed by our team before it is carried out.

What is deleted

When the deletion request is processed:

• Your account and profile are removed from Garage Mitra, and you can no longer sign in with that account
• Your customers, vehicles, bills, invoices, reminders, finance entries, billing details, credit and payment records and registered device records are removed from the app
• Bill photos linked to your account are deleted from our file storage
• Scheduled service reminder messages for your customers are cancelled and will not be sent

For a limited period after deletion, the deleted records are kept in a restorable state so that an account deleted by mistake can be recovered if you ask us to. If you register again later with the same mobile number, any previously deleted data linked to that number is permanently erased before the new account is created.

Please note that deletion cannot be undone once that period has passed, and that we cannot recall messages that were already delivered to your customers before deletion.

You stay in control of the information in Garage Mitra. You can:

• Edit your name, garage name, garage type and invoice or billing details at any time
• Change your app language between English, Hindi and Gujarati
• Turn Voice Command and Number Plate Scanner on or off in the app settings, and keep them off if you prefer
• Choose, for each bill or reminder, whether a message is sent to your customer
• View, edit and delete customer, vehicle, bill, reminder and finance records
• Allow or refuse the camera, microphone and notification permissions, and change them later in your device settings
• Request deletion of your account as described above
• Contact us at support@prestious.com with any question or request about your information

Garage Mitra is a business application intended for garage owners and their staff. It is not directed to children, and it is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it. If you believe a child has provided us with information, please contact us at support@prestious.com.

Garage Mitra requests only the permissions it needs for the features described in this policy:

• Internet: to connect to the Garage Mitra servers and to save and load your records.
• Camera: to scan a vehicle number plate and to take a photo to attach to a bill. Requested only when you use one of these features.
• Microphone (record audio): to use Voice Command, and only while the Voice Command window is open. No audio is stored by the app.
• Notifications: to show reminders and app notifications on your phone.
• Receive boot completed: so that reminders you have already scheduled still appear after your phone is restarted.
• Photos and storage (on older Android versions): to select an image from your gallery to attach to a bill and to save a photo taken with the camera.

Garage Mitra does not request access to your contacts, your location, your call logs or your SMS messages. If you refuse a permission, only the feature that needs it is affected; the rest of the app continues to work.

We may update this Privacy Policy when the app changes or when it is needed for legal or operational reasons. The current version is always published at https://prestious.com/garage-mitra/privacy-policy, and the "Last Updated" date at the top of this page shows when it was last changed. Please review this page from time to time. If you continue to use Garage Mitra after an update, the updated policy applies to your use of the app.