Privacy Policy for Paasora Partner

Paasora Partner lets local shop owners sell to customers in their neighbourhood through the Paasora customer app. It is developed, published and operated by Prestious It Solution, Surat, Gujarat, India, the developer listed for this app on Google Play and the App Store.

With Paasora Partner you can:

• Create an online storefront for your shop and take it online or offline
• Add products with photos, prices and stock status
• Receive, accept and manage customer orders
• Set your delivery area, delivery fee, shop hours and closed dates
• Manage subscribers and daily delivery rounds
• Keep a digital khata (credit ledger) for your customers
• Receive payouts for online payments in your bank account
• Download and share your shop’s Paasora QR code

In this policy, "we", "us" and "our" mean Prestious It Solution. "You" means the shop owner or person using Paasora Partner on behalf of a shop. "Customers" means people who order from your shop through the Paasora app.

In summary, Paasora Partner collects:

• Your account information, such as mobile number and name
• Your shop profile, location, delivery area and catalogue
• Identity and business verification documents
• Bank account and UPI details for payouts
• Orders, subscriptions, khata and payout records of your shop
• Partner plan payment records
• A notification token and basic device and app information

Paasora Partner does not read your contacts, call logs or SMS messages, does not track your location in the background, does not contain advertising SDKs, and does not sell your information.

Your account

• Mobile number, used to sign in with a one-time password (OTP) sent by SMS
• Your name, and your email address if you add it
• Your preferred language (English, Hindi or Gujarati)

Your shop

• Shop name, shop categories and description
• Shop address and its location on the map
• Shop logo, banner, product and category photos
• Shop hours and closed dates
• Delivery area (a radius or an area you draw on the map), delivery fee and free-delivery threshold
• Products, prices, units, pack sizes and stock status

Your shop name, address area, photos, products, prices, hours and delivery details are public information: they are shown to customers in the Paasora app so that they can order from you.

To keep Paasora safe for customers, shops are verified before and after they go live. For verification you upload:

• Aadhaar card image, and optionally its number
• PAN card image, and optionally its number
• Trade licence or shop registration image, and optionally its number

These documents are used only to verify your identity and your business, to prevent fraud, and to meet legal and payment-partner requirements. They are reviewed only by authorised members of the Paasora team, are never shown to customers, and are never used for marketing.

Please upload only the documents requested. You can mask the first eight digits of your Aadhaar number on the image you upload.

When customers pay you online by UPI, the money is collected through our payment gateway and then transferred to you by the Paasora team. To send payouts, we collect the account holder name, bank account number, IFSC code and, optionally, a UPI ID.

Your bank account number is stored encrypted and is shown only in masked form (last four digits). Bank details are used only to send payouts and may be checked by the Paasora team before payouts begin. We keep a payout ledger of the amounts owed and paid to your shop, including the bank transfer reference (UTR) of each payout.

Keeping your shop listed on Paasora may require an active partner plan. Plan payments are processed by Cashfree Payments. To create the payment, we send Cashfree your mobile number, a customer reference and the amount. You complete the payment in the Cashfree checkout.

Card numbers, UPI PINs and bank credentials are handled by Cashfree and are never collected or stored by Paasora Partner. We keep a record of each plan payment and invoice — amount, status, method, gateway reference and coverage period.

When a customer orders from or subscribes to your shop, Paasora Partner shows you the information you need to serve them: the customer’s name, mobile number, delivery address and map location, the items ordered, notes and delivery instructions, payment status, and your khata entries with them.

You receive this information only to fulfil orders and deliveries and to manage your khata with that customer. You must keep it confidential and must not sell it, share it, or use it for unrelated marketing. Calling or messaging a customer on WhatsApp from the app is done through your own phone and WhatsApp account.

We store the business records you create in the app: orders and their status, subscriptions and delivery rounds, quantity-change requests, khata entries and customer credit limits, and your sales summaries. These are shown in your dashboard and history, and the parts that concern a customer are also shown to that customer in the Paasora app.

Location

With your permission, the app uses your device location while it is open, to place your shop on the map and to set your delivery area. It does not collect location in the background. You can also set your shop location by moving the map pin.

Camera and photo library

When you choose to add a shop, product or category photo, you can take a photo with the camera or pick one from your gallery. Only the photos you choose are uploaded. When you save your shop QR code, the app saves the image to your gallery; when you share it, your phone’s share sheet opens and you choose the app.

Documents

When you upload verification documents, you select the files with your phone’s file or photo picker. Only the files you choose are uploaded.

Maps

Maps in the app are displayed using Google Maps and map tiles from CARTO. To show a readable address or to search for a place, coordinates or search text are sent to Google Maps Platform or OpenStreetMap’s Nominatim service.

Paasora Partner sends push notifications about new orders, subscription changes, quantity-change requests, payouts and your partner plan. The app registers a notification token with Google Firebase Cloud Messaging (and Apple Push Notification service on iPhone). You can turn notifications off in your device settings, but you may then miss new orders.

The app reads basic information such as the app version, platform and operating system version to check for updates. Our servers keep technical logs, and server errors are reported to Sentry so we can fix them.

We use the information described above to:

• Create your account, sign you in and verify your shop
• Publish your storefront and products to customers in your delivery area
• Deliver orders and subscriptions to you and keep their records
• Process partner plan payments and send payouts for online payments
• Send notifications about your shop
• Provide support and resolve disputes between shops and customers
• Prevent fraud and misuse and keep the service secure
• Meet our legal, tax, accounting and regulatory obligations

We do not use your information for advertising, and we do not sell it.

We share information only as needed, with:

• Customers: your public shop profile, catalogue and delivery details, and the order, subscription and khata information that concerns them.
• Cashfree Payments: to collect online payments from customers and to process your partner plan payments.
• Our bank: your account holder name, account number, IFSC or UPI ID, to transfer your payouts.
• SMS gateway provider (SMS Mantra): your mobile number and OTP message.
• Bunny.net: stores and delivers your shop and product photos and your uploaded documents.
• Google Firebase Cloud Messaging and Apple Push Notification service: to deliver notifications.
• Google Maps Platform, CARTO and OpenStreetMap Nominatim: to show maps, look up addresses and search for places.
• Sentry: server error reports.
• Hosting and infrastructure providers that run our servers and databases.

We may disclose information if required by law, by a court, by tax authorities or by a government authority, or to protect the rights, safety or security of our users, customers, the public or Paasora. If the Paasora business is merged, acquired or transferred, information may be transferred subject to protections consistent with this policy.

Information is stored on servers operated by us and our service providers. We use encrypted connections (HTTPS/TLS), OTP-based sign-in with token-based sessions, encryption of bank account numbers, and access to documents and bank details limited to authorised personnel. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

• Your account, shop profile and catalogue are kept while your account is active.
• Orders, payments, payouts, subscriptions, khata, plan invoices and related records are kept for as long as required by tax and accounting law and for resolving disputes, refunds and chargebacks — including after your account is deleted.
• Verification documents and bank details are kept while your shop is on Paasora and afterwards only for as long as needed for legal, fraud-prevention and payout-reconciliation purposes, after which they are deleted.
• OTPs expire after a short time. Server logs are kept for a limited period.

You can request deletion of your account from inside the app (Profile → Delete Account), or without the app at https://prestious.com/paasora/partner/delete-account. Either way you confirm with a one-time code sent to your registered mobile number.

Orders that are still in progress must be completed, declined or cancelled first, and refunds owed to customers must be marked as refunded, so that no customer is left waiting for an order or money. When you confirm the request:

• Your account is locked immediately and you are signed out on all devices; your shop is taken offline and hidden from customers
• Our team reviews the request and may contact you. If you change your mind, we can resume your account; the shop returns to its previous status and you can switch it back online
• If deletion is approved, your name, email address and the shop contact number are removed, and your mobile number is released from the account, so you can sign up again later as a new shop
• Your shop is permanently suspended and customer subscriptions to it end; business records are kept as described under Data Retention

Any payout still owed to you for completed online orders will be settled to your registered bank account. You may ask us to delete your verification documents and bank details earlier where the law allows.

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you can access and correct your account and shop information in the app, ask for a summary of the personal information we hold about you, withdraw consent by deleting your account, allow or refuse location, camera, photo and notification permissions, and raise a complaint with our Grievance Officer.

• Internet: to connect to Paasora servers.
• Location (precise and approximate): to set your shop location and delivery area, only while the app is in use.
• Camera: to take shop and product photos, only when you choose to.
• Photos and media: to pick shop, product and document images, and to save your shop QR code to your gallery.
• Notifications: to alert you to new orders and shop updates.

If you refuse a permission, only the feature that needs it is affected.

Paasora Partner is a business application for shop owners aged 18 or older. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has given us information, contact support@prestious.com and we will delete it.

We may update this Privacy Policy when the app changes or when needed for legal or operational reasons. The current version is always published at https://prestious.com/paasora/partner/privacy-policy, and the "Last Updated" date shows when it last changed. If you continue to use Paasora Partner after an update, the updated policy applies.